Refund policy
Returns
We accept returns within 30 days of delivery. To be eligible, items must be new and unused — clubs must be unhit, with all original packaging, headcovers, wrappers, and accessories included, along with proof of purchase.
Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us within 7 days of delivery and we will make it right at no cost to you.
Final sale items
The following are not eligible for return or exchange:
- Clubs ordered with our Custom Build & Fitting service — these are built to your personal specifications
- Personalized or custom-stamped items
- Items marked final sale
How to start a return
Email hello@golftownla.com with your order number and the reason for the return. We will confirm eligibility and send you return instructions. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. We recommend a tracked, insured service — we cannot issue refunds for return shipments lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 7–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
The fastest way to exchange (for example, a different flex or loft) is to return the original item and place a new order once your return is approved.
Questions? Contact us at hello@golftownla.com or (213) 383-8500.